Medical Support Assistant

CVP is seeking Medical Support Assistants to support the VA Central Texas Veterans Health Care System (CTVHCS) Care in the Community (CITC) service. These positions will provide care coordination and consult processing including access, scheduling, and coordinating appointments following approved principles, CITC referral processing, and customer service. 

• Schedule appointments within three business days of receipt of order from provider
• Complete at least 20 scheduling actions per day
• Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS)
• Validate and update patient demographic information
• Ensure all necessary health/administrative information is processed for integration into CPRS and VistA
• Screen calls in a courteous and timely manner and respond to telephone inquiries
• Resolve appointments within 2 business days for no-shows or cancellations
• Maintain privacy and confidentiality for patients, families, medical records, and electronic information
• Safeguard medical records and follow appropriate guidelines for releasing confidential information
• Complete grid access requests in a timely manner for both opening and closing availability
• Complete approved provider grid changes with both HUB and Spoke sites accurately and timely
• Provide self-directed support to clinical staff, patients and families
• Manage requests for information and determine appropriate action
• Respond to all inquiries and messages within 48 business hours
• Use Microsoft office products daily including Excel, Word, Outlook & Microsoft Teams
• Continuously update patient demographics, including phone number, address, next of kin, emergency contact and insurance information
• Demonstrate Integrity, Commitment, Advocacy, Respect, and Excellence (ICARE) values in all interactions

• High School diploma or GED equivalent required
• Previous experience as a Medical Support Assistant in a healthcare setting preferred
• Previous VA experience preferred
• Type at least 50 WPM
• Basic computer skills
• Basic medical terminology knowledge
• Excellent oral and written communication skills
• Strong customer service orientation
• Ability to work independently and set priorities
• Ability to operate computerized programs and databases
• Ability to identify customer concerns and resolve issues accurately and timely
• Must be a U.S. citizen and able to pass a government background investigation

Location:

• Doris Miller Department of Veterans Affairs Medical Center, 4800 Memorial Drive, Waco, TX 76711

This role is pending program award

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.

CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.

At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.

Customer Value Partners, LLC is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.