Medical Support Assistant

CVP is seeking a Medical Support Assistant to join our team.  

As a Medical Support Assistant, you will serve as the designated scheduler/receptionist responsible for coordinating appointment scheduling and providing administrative support in accordance with VHA directives and policies. You will play a vital role in ensuring Veterans receive timely and appropriate care at the Montana VA Health Care System.

• Schedule appointments and coordinate care in accordance with VHA Directive 1230 (Outpatient Scheduling and Process Procedures) and VHA Directive 1232 (Consult Management)
• Provide excellent customer service to Veterans, their families, and VA staff, demonstrating the VA's core values of Integrity, Commitment, Advocacy, Respect, and Excellence (ICARE)
• Answer phones within 5 rings and follow appropriate telephone etiquette, collecting adequate information before transferring calls
• Coordinate and authorize Veteran care with community providers that the VA does not supply or cannot supply in a timely manner
• Validate and update patient demographic information, including phone numbers, addresses, emergency contacts, and insurance information
• Properly process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems
• Ensure patient information is properly integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA)
• Update no-shows within 24 hours of appointment and ensure proper follow-up
• Assist with VA Point of Service VetLink operations and report any system malfunctions promptly
• Maintain privacy and confidentiality for patients, families, medical records, and electronic information in accordance with HIPAA regulations
• Proficiently use VA software systems including CPRS, VISTA, CTM, VetLink, HSRM, PPMS, and Microsoft Office applications
• Participate in team huddles and collaborate effectively with healthcare team members
• Ensure all patients are identified with two appropriate patient identifiers per policy
• Monitor incoming and outgoing faxes and mail according to HIPAA standards
• Complete all mandatory annual training requirements and maintain compliance with VA policies and procedures

• High School diploma or GED equivalent required
• Oral and written proficiency in English
• Basic computer skills with proficiency in Microsoft Office products (Excel, Word, Outlook & Teams)
• Type at least 50 WPM
• Basic medical terminology knowledge
• Ability to successfully undergo a Government-sponsored background investigation (US Citizenship required)
• Have no health or physical disability restrictions that interfere with the performance of assigned duties
• For remote positions: Must live within 50 miles of the VA Montana Health Care System
• For remote workers: Must have a dedicated, private workspace suitable for handling sensitive information

Preferred Qualifications:

• Prior experience in healthcare or medical office settings
• Experience with VA systems such as VISTA, CPRS, HSRM, or PPMS
• Experience with scheduling medical appointments
• Familiarity with The Joint Commission (TJC) standards
• Experience working in Veterans healthcare

Location: Remote - within 50 miles of Fort Harrison VAMC, 3687 Veterans Drive, Fort Harrison, MT 59636

Please note this role is pending program award.

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.

CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.

At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.

Customer Value Partners, LLC is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.